Smarter Housing Limited Privacy Policy
1. Introduction
1.1 By reserving a property through SmarterHousing.co.uk ("the Services") provided by Smarter Housing Limited ("We", "Our" and "Us") you agree to this privacy policy.
2. Information that we collect
2.1 When you register for the provision of the Services We ask you certain questions as part of this process. We are unable to register you without these questions being answered.
2.2 We may ask you for further information from time to time after the registration process in order to improve our services to you and sometimes to offer additional services.
2.3 We may keep a record of any correspondence that We have with you.
2.4 When you call our customer service line or technical support line the information that you provide may be recorded or stored on a database.
2.5 We also record the frequency that you use the Services, and information about your use of the Services.
2.6 We may use cookies to record details such as a user identity and general registration details which helps us to recognise you on subsequent visits so that you don't have to re-enter your registration details each time you access the Services.
3. Use of your information
3.1 We will use your information for a number of purposes which includes:
3.1.1 processing your registration to access the Services;
3.1.2 managing and administering your account (including verifying your identity when necessary);
3.1.3 delivering the Services;
3.1.4 responding to any enquiries you have about your account;
3.1.5 analysis based on your use of the Services;
3.1.6 contacting you with information about new developments, products, services and special offers by post, telephone and email (subject to any preferences expressed by you).
3.1.7 Contacting third parties involved in providing the Services.
4. Providing your information to third parties
4.1 We provide some personal information to British Gas Business who carries out the following activities with your personal information:
4.1.1 Contact you to ensure timely set up of gas and electricity suppliers
4.2 We provide some personal information to the local council who carries out the following activities with your personal information:
4.2.1 Ensure exemption from Council Tax
4.3 IWe may pass some personal information to carefully selected third parties who may contact you with information about new developments, products, services and special offers by post, telephone and email (subject to any preferences expressed by you)
5. Protecting your information
5.1 The Smarter Housing website is protected by a firewall and personal information is stored in an encrypted database with restricted access.
6. Accessing your information
6.1 You can write to obtain details of the personal information we may hold about you. Please write to:
Data Protection Manager, Smarter Housing Limited, Barclays Venture Centre, Sir William Lyons Road, The University of Warwick Science Park, CV4 7EZ
6.2 Please quote your name and address together with your account reference number.
6.3 We charge £10 to cover the administration costs involved.
7. Changes to this policy
7.1 We are constantly improving and developing our Services and we also need to comply with changes to the regulations concerning the protection of personal data. Any consequential changes to our privacy policy will be notified to you by updating this policy.